THE ROLE OF REFUND POLICY AND COMPLAINT RESPONSE TIME IN DETERMINING CUSTOMER SATISFACTION AND REPURCHASE INTENT

The Role of Refund Policy and Complaint Response Time in Determining Customer Satisfaction and Repurchase Intent

In the current retail environment, companies must maintain competitiveness by satisfying their customers and creating loyalty.Companies now need to have a process for handling complaints in order to optimally respond to consumers.In this study, the authors examine the refund policy yellow shirt relics employed by the firm as well as the complaint r

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Racial Microaggressions and Ontological Security: Exploring the Narratives of Young Adult Migrants in Glasgow, UK

This study investigates the lived experiences of racial microaggressions faced by young adult migrants in everyday life in Glasgow, UK.The personal stories reported in this study are a direct challenge to the dominant diet frostie root beer political narrative that Scotland does not have a racism problem.When faced with this discord between narrati

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The regional pollutant budget of the atmospheric boundary layer: Concept, interpretations and observational results

Regional budgets of pollutants in the atmospheric boundary layer (ABL) provide valuable information on transport and chemical processes, especially over complex terrain where local assessments are not representative.Horizontal transport, vertical transport (advective and non-advective), deposition, emissions and chemical production/destruction cons

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Aspects concerning the internal audit of inventories

Starting from the aspects mentioned in the introductory paragraph, in the first section of this article some general aspects related to the internal audit procedures which should be used for the mission of stocks auditing, accompanied also by an exemplification of the audit igora vibrance 6-16 objects specific to each procedure are presented.In the

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